Pre sale service
Free site mapping services, all kinds of necessary shelf design and logistics integration solutions;
Provide all kinds of non confidential documents, drawings and technical information；
Free consultation on all shelf related equipment and logistics solutions。
Product warranty (warranty and response): the seller is responsible for the free replacement of the seller for the quality problems arising from the failure of the seller in the process of design, manufacture, transportation and installation. All shelf products (except in particular) enjoy a 10 year warranty and life-long maintenance service. All days of the working day provide advice and instant service all weather. All services will be given a definite answer within 1 working days after the notification is issued by the customer and will be solved in the shortest time.
??User training: the seller will instruct the warehouse operators to establish the system for the use and maintenance of the shelves and related equipment after the completion of the project.
??Users return visit: regularly check the shelves on site and solve the problems encountered by users in time.????
??Service mode within the warranty period：??
??If the user has any problems in the process of using, the company will give a definite response and arrangement within 2 hours.。
??When telephone support is unable to solve the problem, the company's engineering and technical personnel will arrive at the scene at the first time, understand the situation and provide solutions.??。??????????